Shipping & Returns

Returns & Refunds

We want you to love your Darlin' purchase. If something isn't quite right, we're here to help.

Click HERE to start a return.

Return for Store Credit (Recommended)

Get more value when you choose store credit.

✓ Receive a 10% Credit Bonus on your return value
✓ Free prepaid return shipping label
✓ No return processing fees
✓ Store credit never expires

Simply submit your return request through our return portal. Once your return is received and approved, your store credit plus 10% bonus credit will be emailed to you.

Return for Refund

If you'd prefer a refund to your original payment method, you may return eligible items through our return portal.

Please note that a $7 return shipping fee will be deducted from your refund when using our prepaid return label.

Refunds are issued to the original payment method once your return is received, inspected, and approved.

Return Eligibility

To be eligible for a return or exchange:

  • Return requests must be submitted within 14 days of delivery.
  • Approved returns must be shipped within 14 days of receiving return authorization.
  • Items must be unworn, unwashed, and in original condition with all original tags attached.
  • Swimwear must be returned with original sanitary liners intact.
  • Items must be free of makeup, deodorant, stains, odors, pet hair, and other signs of wear.

Items that do not meet these requirements may be rejected and returned to the sender.

Need a Different Size or Style?

We no longer offer direct exchanges.

The fastest way to get the item you want is to:

  1. Submit your return through our return portal.
  2. Place a new order for your preferred size, color, or style at any time.
  3. Once your returned item is received and approved, we'll process your refund.

This ensures you can secure the item you want without waiting for your return to be processed.

Additional Information

  • Sale items are final sale and are not eligible for return or exchange.
  • International orders are final sale.
  • Darlin' is not responsible for lost packages during the return process.
  • Need sizing or fit assistance? Contact us at howdy@darlinbrand.com before placing your return—we're happy to help.

Shipping

Processing Times

Orders are typically processed and shipped within 3–5 business days. Orders are not processed, fulfilled, or shipped on weekends or holidays.

Please note that processing time is separate from transit time selected at checkout.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, selected shipping method, and the weight of the items in your order.

Delivery estimates begin once the carrier has received your package, not when the order is placed. Please keep this in mind when selecting your shipping method.

While we strive to meet all delivery estimates, transit times are provided by the carrier and are not guaranteed.

Order Tracking

Once your order is placed, you will receive an order confirmation email.

When your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear after receiving your shipment notification.

If you have not received a shipping confirmation email, please check your spam or junk folder. If you still cannot locate it, contact us at howdy@darlinbrand.com.

Damaged, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, Darlin is not responsible for lost, stolen, delayed, or damaged packages.

If your package arrives damaged, please contact the carrier directly to initiate a claim. Be sure to retain all packaging materials and damaged items, as they may be required during the claims process.

If you believe your package has been lost in transit, please contact the carrier first for assistance and then reach out to our team if additional support is needed.

International Shipping

We proudly ship internationally.

Please note:

  • Customers are responsible for all applicable duties, taxes, customs fees, and import charges.

  • International orders are final sale and are not eligible for returns or exchanges.

  • Customs inspections and processing may cause delays that are outside of our control.

  • Delivery estimates for international orders are not guaranteed.

If you have any questions regarding shipping, please contact us at howdy@darlinbrand.com.